FREQUENTLY ASKED QUESTIONS

Shipping

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

• It all depends on the weight of the product. Contact us first to: info@avima.co

WHAT SHIPPING METHOD DO YOU USE FOR U.S. ORDERS

• We currently use Fedex and USPS for our U.S. orders, depending on your location.

HOW LONG UNTIL I RECEIVE MY PACKAGE?

• For U.S. orders, you should expect to receive your package within 3-6 days of placing your order.

DO THE SHIPPING PACKAGES STATE THE CONTENTS?

• No, all of our products are shipped in unmarked packaging.

 

 Refunds

CAN I RECEIVE A REFUND EVEN IF I HAVE USED THE PRODUCT?

• Yes, as part of our 60-Day Money Back Guarantee, we will refund you every penny of your product cost if you aren't 100% satisfied

HOW DO I CLAIM A REFUND?

• Simply write a brief explanation of your negative experience and the product to: info@avima.co and write "Refund Request" in the subject line. We will promptly issue a refund.

 

General

DO YOU OFFER FREE PRODUCT SAMPLES?

• We do not offer free product samples but we will frequently have contests where you can win free products from us. You can stay up to date on our current contests by joining our mailing list and following us on Facebook.

DO YOU SELL YOUR PRODUCTS IN ANY RETAIL LOCATIONS?

• We currently only offer our products on Amazon, ebay, Ordersfly.com Marketplace and avima.co. We are currently in talks with some large retailers and will keep you updated of any new stores that carry our products.

WHERE ARE YOUR PRODUCTS MADE?

• Some of our products are manufactured in the United States, while others are imported from Italy, China and Honduras but with the highest quality possible.

 

Orders

HOW DO I CANCEL MY ORDER?

• We will only be able to cancel your order if we haven't shipped it yet. If you would like to cancel your order, send an e-mail to: info@avima.co with your order # and "Cancel Order" as the subject line.

CAN I MAKE CHANGES TO AN ORDER?

If you would like to change the contents of your order, we recommend cancelling your original order and re-ordering. If your order hasn't shipped yet, you can send an e-mail to: info@avima.co with "Cancel Order" as the subject line and include your order # in the body of the e-mail. If we have already shipped your order, we recommend placing an additional order.

 

Amazon, ebay and Ordersfly.com Marketplace

I ORDERED MY PRODUCT ON AMAZON, EBAY OR ORDERSFLY AND WOULD LIKE A REFUND ON MY PURCHASE. HOW DO I DO THAT?

• To receive a refund on Amazon, ebay or Odersfly.com Marketplace, e-mail info@avima.co with "Amazon, ebay or Odersfly Refund" in the subject line and your Amazon, ebay or Ordersfly order id # in the body of the e-mail and we will expedite your refund right away.

 

Want to Win Cool Prizes?

#AVIMABRAND

Upload a selfie using one of our products with the hashtag avimabrand to your Instagram account and tag @AVIMABRAND to be entered to win!