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FAQ

FREQUENTLY ASKED QUESTIONS

Shipping

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

WHAT SHIPPING METHOD DO YOU USE FOR U.S. ORDERS

HOW LONG UNTIL I RECEIVE MY PACKAGE?

DO THE SHIPPING PACKAGES STATE THE CONTENTS?

 

 Refunds

CAN I RECEIVE A REFUND EVEN IF I HAVE USED THE PRODUCT?

HOW DO I CLAIM A REFUND?

 

General

DO YOU OFFER FREE PRODUCT SAMPLES?

DO YOU SELL YOUR PRODUCTS IN ANY RETAIL LOCATIONS?

WHERE ARE YOUR PRODUCTS MADE?

 

Orders

HOW DO I CANCEL MY ORDER?

CAN I MAKE CHANGES TO AN ORDER?

If you would like to change the contents of your order, we recommend cancelling your original order and re-ordering. If your order hasn't shipped yet, you can send an e-mail to: info@avima.co with "Cancel Order" as the subject line and include your order # in the body of the e-mail. If we have already shipped your order, we recommend placing an additional order.

 

Amazon, ebay and Ordersfly.com Marketplace

I ORDERED MY PRODUCT ON AMAZON, EBAY OR ORDERSFLY AND WOULD LIKE A REFUND ON MY PURCHASE. HOW DO I DO THAT?

 

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